Terms and Conditions
Introduction:
Welcome to Cross House Farm Greenhouse Venue and Events. These terms and conditions outline the rules and regulations for the use of our venue and event services. By booking our services, you agree to comply with these terms.
Definitions:
- Client: The individual or entity booking the event.
- Service Provider: Cross House Farm Greenhouse Venue and Events, LLC.
- Event: The wedding, party, or other gathering booked by the Client.
Services Provided:
We offer a range of services including venue rental, event planning, catering, and decoration. Detailed descriptions of our packages and customizable options are available on our website.
Booking and Payment:
- Booking Process: Clients can book our services through our website or by contacting us directly.
- Deposits and Payments: A non-refundable deposit of 50% is required to secure the event date. The remaining balance is due 30-days before the event.
- Non-Refundable Deposits: The deposit is non-refundable and secures your event date.
Cancellation and Refund Policy:
Client Cancellation: If the Client cancels the event, the following fees apply:
- 50% of the total cost if canceled 60-90 days before the event.
- 75% of the total cost if canceled 30-59 days before the event.
- 100% of the total cost if canceled less than 30 days before the event
Service Provider Cancellation: If we must cancel the event due to unforeseen circumstances, a full refund will be provided.
Event Changes:
- Modifications: Clients can request changes to their event details up to 7 days before the event. Additional costs may apply for significant changes.
Liability and Insurance:
- Liability: Cross House Farm Greenhouse Venue and Events, LLC is not liable for any damages or losses during the event. Clients are responsible for their guests' conduct.
- Insurance: Clients must obtain event insurance and name Cross House Farm Greenhouse Venue and Events, LLC as an additional insured.
Force Majeure:
- Unforeseen Events: We are not liable for any failure to perform due to events beyond our control, such as natural disasters, pandemics, or other emergencies.
Conduct and Safety:
- Client Responsibilities: Clients must ensure their guests adhere to safety guidelines and behave appropriately.
- Prohibited Activities: The following activities are prohibited: open flames, fireworks, and any illegal activities.
Dispute Resolution:
- Governing Law: These terms are governed by the laws of FL, Lake County.
- Arbitration: Any disputes will be resolved through arbitration in FL, Lake County.
Miscellaneous:
- Amendments: We reserve the right to amend these terms at any time. Clients will be notified of any changes.
- Severability: If any part of these terms is found to be invalid, the remaining provisions will remain in effect.
Contact Information:
For any questions or concerns, please contact us at:
- Email: information@crosshousefarm.com
- Phone: (407) 462-2279
- Address: 11145 Guilford Rd Minneola, FL 34715
Return and Refund Policy
Terms of Return:
- Cancellation Period: Clients can cancel their booking up to 90 days before the event date. The following fees apply based on the cancellation date:
- 50% of the total cost if canceled 60-90 days before the event.
- 75% of the total cost if canceled 30-59 days before the event.
- 100% of the total cost if canceled less than 30 days before the event.
State of Return:
- Non-Refundable Deposits: All deposits are non-refundable and are required to secure the event date.
Reason for Return:
- Cancellation Reasons: Cancellations can be due to change of plans, unforeseen circumstances, or other reasons. However, the cancellation fees will still apply as outlined above.
Process for Return:
- Initiating a Cancellation: To cancel a booking, clients must contact our customer service team via email or phone.
- Customer Service Contact:
- Email: information@crosshousefarm.com
- Phone: (407) 462-2279
Process of Refund:
- Refund Terms: Refunds will be processed based on the cancellation fees outlined above. Any refundable amount will be returned to the original payment method.
- Refund Duration: Refunds will be processed within 14 business days from the date of cancellation.
- Payment Details: Clients will receive a confirmation email once the refund has been processed.
Contact Details:
For any questions or concerns regarding our return and refund policy, please contact us at:
- Email: information@crosshousefarm.com
- Phone: (407) 462-2279
- Address: 11145 Guilford Rd Minneola, FL 34715
Cross House Farm Greenhouse Venue and Events, LLC
11145 Guilford Rd, Minneola, FL 34715, USA
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.